Eligibility
[Specify which products are eligible for return, exchange or replacement, and list any exclusions.]
Time period
[Insert the number of days customers have to report an issue, measured from delivery.]
How to request help
Contact the support team with your order number, a description of the issue and relevant photographs. The team will explain the next steps after reviewing the request.
Refunds and replacements
[Explain the approved refund method, expected processing time, replacement availability and any applicable conditions.]
Important: this is a policy template, not a statement of the store's current terms. Confirm all conditions with the business owner before publishing.