CUSTOMER INFORMATION

Shipping &
delivery.

Review the delivery details that should be confirmed and displayed for every customer.

Order processing

Orders are processed after payment and order details have been verified. Add the actual handling time here, including any weekend or public-holiday exclusions.

Delivery coverage

[Insert the locations and postal areas served by the store.] Delivery availability may depend on the destination and the courier service.

Shipping charges and timelines

[Insert confirmed shipping fees, free-shipping thresholds if applicable, and estimated delivery windows.] Any estimate should be presented as an estimate, not a guarantee.

Tracking and delivery issues

Where tracking is available, customers should receive the tracking details through the contact method provided at checkout. For delayed, missing or damaged parcels, contact customer support with the order reference.

Store owner: replace all bracketed notes with your verified shipping policy before publishing.